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采购时遇到的采购流程与沟通层面的典型问题以及解决方案Typical problems encountered in the procurement process and communication, and their solutions.

2026-01-09

1 采购流程与沟通层面的典型问题

时差问题

境外采购不可避免的都会遇到时差的问题，一般时差为6-12 个小时。紧急技术咨询或订单变更可能需要等待24小时以上才能获得回复。这就需要供需双方建立起24小时的轮值服务体系，或者用AI智能客服来暂时解决简单的问候和基础参数问题。

Typical Issues in Procurement Processes and Communication

01.Time Difference Issues

Overseas procurement inevitably involves time zone differences, typically 6-12 hours. Urgent technical inquiries or order changes may require waiting over 24 hours for a response. This necessitates establishing a 24/7 on-call service system for both suppliers and buyers, or utilizing AI-powered intelligent customer service to temporarily resolve simple greetings and basic parameter issues.

02.沟通问题

全世界有 233个国家和地区其中包括有197个主权国家和 36个地区。全世界的语言大约有7000 种，其中使用最为广泛的除了汉语和英语外，每个国家基本都有1-2 种地方语言。由于买卖双方之间的语言水平能力参差不齐，技术细节容易出现理解偏差。国际贸易中，面对面的沟通，时间和金钱的成本都很高昂。因此，除了最基本的沟通工具的参与（比如， whatsapp , wechat, 以及邮件），我们在最关键的技术参数环节还需要借助图片，使用和应用视频，以及关键参数的中英文注解，和适当的视频会议来少信息传递损耗。

希望以上的文字会为国外做采购的你有所帮助。

02.Communication Issues

There are 233 countries and regions in the world, including 197 sovereign states and 36 territories. There are approximately 7,000 languages spoken worldwide. Besides Chinese and English, most countries have 1-2 local languages. Due to varying language proficiency levels between buyers and sellers, misunderstandings can easily arise regarding technical details. In international trade, face-to-face communication is costly in terms of time and money. Therefore, in addition to basic communication tools (such as WhatsApp, WeChat, and email), we also need to utilize images, usage and application videos, bilingual (Chinese and English) annotations of key parameters, and appropriate video conferencing to minimize information loss in the most critical technical parameter sections.

Hopefully, the above information will be helpful for those of you conducting procurement abroad.